1. Introduction
MetaGrator ("we", "us", "our") is committed to protecting the privacy of our clients, their players, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our B2B iGaming platform services and our website.
2. Data We Collect
For website visitors: We collect information you provide through our contact forms (name, email, company, role, message), along with standard web analytics data (IP address, browser type, pages visited, referral source). We use cookies only for essential functionality and language preferences.
For B2B clients: We process data necessary for providing our platform services, including business contact details, account credentials, and technical integration data. Player data processed through our platform is controlled by the operator client, with MetaGrator acting as a data processor under applicable data protection agreements.
3. How We Use Data
Website visitor data is used to respond to inquiries, improve our website, and communicate relevant information about our services. B2B client data is used to provide and maintain our platform services, process transactions, provide technical support, and comply with legal obligations. We do not sell, rent, or share personal data with third parties for marketing purposes.
4. Data Storage and Security
All data is stored on dedicated European infrastructure (Scaleway, France). We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 in transit, hardware security modules for key management, and regular security audits. Our infrastructure operates outside US jurisdiction and is not subject to the CLOUD Act.
5. Data Retention
Website inquiry data is retained for 24 months from the date of submission. B2B client data is retained for the duration of the business relationship plus any legally required retention period. Player data retention is governed by the operator client's policies and applicable regulatory requirements in their licensed jurisdictions.
6. Your Rights
Under applicable data protection law, you have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), restrict or object to processing, request data portability, and withdraw consent where processing is consent-based. To exercise these rights, contact us through our website contact form.
7. International Transfers
MetaGrator operates within European jurisdictions. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy assessments. We do not transfer data to jurisdictions that do not provide adequate data protection without explicit contractual safeguards.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through our website. The "Last updated" date at the top of this page indicates when this policy was last revised.